Return & Refund
Return & Refund Policy – Dress Today
At Dress Today, customer satisfaction is our priority. We carefully inspect every order before dispatch; however, if you receive a damaged or defective item, we are here to help.
Please read our Return & Refund Policy carefully.
Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order if:
- The article is damaged
- The item is defective
- The product has shade issues
- You received the wrong item
To qualify for a return:
- The item must be unused and unwashed
- Original tags and packaging must be intact
- Proof of purchase must be provided
Exchange Policy
Customers may choose to:
- Exchange the item for another dress
- Request a replacement for the same item
Exchange requests are subject to product availability.
Refund Policy
If you prefer a refund instead of an exchange:
- The refund will be processed within 1 day after we receive and inspect the returned parcel
- Refunds will be transferred to your provided bank account or original payment method where applicable
Shipping charges may be non-refundable unless the error occurred from our side.
Non-Returnable Items
The following items may not qualify for returns:
- Used or washed products
- Products without tags or packaging
- Items damaged due to customer misuse
- Customized or altered items
Return Procedure
To initiate a return:
- Contact our support team via email
- Share your order details and issue photos
- Wait for return approval and instructions
- Ship the parcel to the provided return address
Once received and inspected, we will proceed with the refund or exchange process.
Important Notes
- Customers are advised to inspect parcels upon delivery
- Color variations due to lighting or screen settings are not considered defects
- Dress Today reserves the right to reject returns that do not meet policy requirements
Contact Us
For return or refund assistance, contact:
Dress Today
Email: dresstoday.shop@gmail.com